WhatsApp Flows: what it is, how to use it and the tool's features
WhatsApp Flows: what it is, how to use it and the tool's features
Blog Article
Imagine being able to offer everything your customer needs, from scheduling a service to making a purchase, without leaving WhatsApp . That's exactly what WhatsApp Flows does!
The functionality of the most used messaging app in Brazil is transforming the way companies and customers connect, bringing more interactivity, practicality and personalization to interactions.
Want to know how this tool can revolutionize the user experience and boost your business too? Then continue reading this article and find out how to use WhatsApp Flows.
What is WhatsApp Flows?
WhatsApp Flows is a feature launched by Uruguay WhatsApp Number Database Business that allows you to create interactive and Uruguay WhatsApp Number Database personalized experiences within the app itself.
With Flows, brands can build conversational flows where users can select options, fill out forms, schedule services, and perform other actions directly in the chat, without having to leave the app.
Also integrated with the Uruguay WhatsApp Number Database Business API, Flows allows companies from different sectors, such as retail, healthcare and tourism, to create personalized journeys for their customers, increasing efficiency and user satisfaction.
How to use WhatsApp Flows in your business?
As a powerful tool for automating and personalizing communication with your customers, Flows can be used in a variety of ways, with different levels of complexity. Below, learn about some ways to set it up and start using it in your business:
HSM Messages
A good way to start using Flows is by creating HSM messages. HSM (Highly Structured Message) is a message template pre-approved by Uruguay WhatsApp Number Database that can be sent by your company without the customer having to initiate the conversation.
Benefits of using WhatsApp Flows
If you are thinking about using the functionality to optimize communication and service within your WhatsApp Business , but are still not sure if it is the ideal option, see below the main benefits of using it:
Continuous support : Flows lets you automate responses, ensuring your customers can get information or resolve issues at any time of day, even outside of business hours.
Personalization : It is possible to create personalized conversation flows, adapted to the needs of each customer, which improves the user experience and increases engagement.